Refund & Cancellation Policy
Clear, fair, and transparent policies for our valued clients and interns.
Policy Overview
We are committed to delivering exceptional value in our development projects and internship programs. Due to the nature of digital services and limited seat allocations, our refund policies are designed to be fair to both parties. Please read each section carefully.
IT Services & Development Projects
For custom software, web development, and mobile app projects, our refund policy operates on a Milestone-Based Approach ensuring fairness for both parties.
Before Project Start
Cancel within 24 hours of payment → 100% Refund (minus payment gateway charges).
During Development
Cost for completed milestones deducted → Balance Refunded.
After Delivery
No Refunds. Includes 30-day bug-fix support period.
Important Notes
- All refund requests must be submitted via email to our billing department.
- Source code and project files will only be delivered after full payment.
- Scope changes after project initiation may affect refund eligibility.
Internship Enrollment Fees
Internship slots are limited and allocated on a first-come, first-served basis. Our policy ensures fair access for all applicants.
| Scenario | Refund Eligibility | Timeline |
|---|---|---|
|
Cancellation by Student
|
Full Refund | Within 48 hours of registration |
|
After 48 Hours / Internship Started
|
No Refund | Seat reserved, costs incurred |
|
Cancellation by Avenious Technologies
|
100% Refund | Processed within 3 business days |
Certificate Validity Note
If a refund is processed for any internship program, the associated Enrollment ID and Certificate ID will be immediately voided and invalidated. Scanning the QR code on our verification portal will display "Certificate Invalid - Refund Processed".
Payment Failures & Disputes
Failed Transactions / Double Charges
If a transaction fails but amount is deducted, it usually gets automatically reversed within 7 business days.
If not reversed, email billing@avenious.in with:
Required Information for Dispute Resolution:
- • Transaction ID (from payment receipt)
- • Date & Time of transaction
- • Payment Method (Credit Card, UPI, Net Banking)
- • Amount deducted
- • Screenshot of payment failure/confirmation
Chargeback Policy
Please contact our billing team before initiating a chargeback with your bank. Unauthorized chargebacks may result in service suspension and legal fees. We're committed to resolving issues amicably.
Refund Processing Timeline
Request Submission
Day 1
Verification
1-2 Business Days
Approval
Day 3-4
Fund Transfer
Day 5-7
Typical processing time: 5-7 business days from approval. The amount will be credited back to your original payment method (Credit Card, UPI, Net Banking, or Bank Account).
Processing Factors
Depends on your bank's internal processing times (usually 1-3 days).
International cards may take longer (up to 10 business days).
Need Help? Contact Us
We're Here to Help
For billing disputes, refund requests, or payment-related questions, our dedicated support team is ready to assist you.
Email Support
For detailed queries and documentation
support@avenious.in
Phone Support
Monday-Friday, 9 AM - 6 PM IST
+91 83405 08686
Contact Form
Submit detailed requests with attachments
Go to Contact Page →
Response Time: We aim to respond to all queries within 24 business hours. For urgent matters, please use phone support during business hours.
Policy Acceptance
By using our services or making a payment, you acknowledge that you have read, understood, and agree to be bound by this Refund & Cancellation Policy. This policy is subject to change without prior notice. Please check this page periodically for updates.
Last Updated: April 06, 2026 | Terms of Service | Privacy Policy